Question 1

What services does Flawless Paws offer?

Accepted Answer

I offer virtual assistance services to small UK businesses specialising in the pet industry.

I also offer 121 dog hoopers lessons in Redbourn, Hertfordshire. Take a look at my hoopers website for more information.

Question 2

What type of virtual assistant services do you offer?

Accepted Answer

We offer monthly retainers and adhoc VA services. We can provide help with email inbox management, customer care, calendar management, social media scheduling, inbox detox, website updates and more. Take a look at our services page to find out more details.

Question 3

How and when do I pay?

Accepted Answer

Retainers are paid up front monthly. An invoice is issued around 23rd of each month. Payments should be made electronically (e.g. via BACS) within 7 days of receiving the invoice before the 1st of the following month.

Adhoc work is also required to be paid up front. An invoice will be issued before work begins.

Question 4

How do I know how much time I have left in my retainer?

Accepted Answer

I use a tracking tool to monitor how much time is used and on which task. You will receive a weekly report to keep you informed. I will also update you if you're getting close to running out of your retainer hours. We can then decide to add more hours or reduce tasks if needed.

Question 5

What is included in my paid hours?

Accepted Answer

Your hours include all the time spent on your tasks, as well as any communication we have with you or your team, via email, messenger or video calls.

Question 6

Do you have a minimum amount of hours and how much does it cost?

Accepted Answer

For monthly retainers, there is a minimum of 10 hours per month for £300.

For adhoc work, there is a minimum of 2 hours at £35 per hour.

FAQs

Frequently asked questions